Privacy Policy
Last Updated: February 26, 2026 | Effective Date: February 26, 2026
This Privacy Policy describes how MD Brands LLC ("Company", "we", "us", "our") collects, uses, and protects your personal information when you use TelegramFX Copier software and services ("Service").
By using our Service, you consent to the data practices described in this policy. If you do not agree with this policy, do not use the Service.
1. Information We Collect
1.1 Personal Information You Provide
When you register, subscribe, or use our Service, we collect:
- Account Information: Name, email address, password
- Billing Information: Payment method details (processed securely by third-party payment processors)
- Contact Information: Email, support ticket communications
- Telegram Account: Telegram phone number and session data (required for signal monitoring)
- MetaAPI Credentials: API keys and account IDs you provide to connect trading accounts
1.2 Trading Data We Collect
When you use the Service, we automatically collect and store your trading activity data, including:
- Trading signals from Telegram channels you follow. In some cases, we may collect historical data and raw message text for analysis.
- Trades executed on your MetaTrader accounts
- Trade results (entry price, exit price, profit/loss, lot size, symbols traded)
- Money management and risk management settings
- Channel subscriptions and configuration preferences
- System logs and error reports
How We Use Your Trading Data
By using the Service, you grant us permission to utilize your anonymized trading data for:
- Analytics & Research: Analyzing signal performance across Telegram channels to improve our mltiplAI analytics platform
- Service Improvement: Testing and optimizing our AI signal processing algorithms
- Quality Assurance: Identifying bugs, errors, and system performance issues
- Aggregated Statistics: Generating anonymized performance metrics (e.g., "Channel X has 65% win rate across 1,200 users")
- Product Development: Building new features and improving existing functionality
Your personal identifying information is NEVER shared publicly. All trading data used for analytics is anonymized and aggregated. We display aggregated statistics but never reveal individual user performance or personally identifiable information.
1.3 Automatically Collected Information
We automatically collect:
- Usage Data: Pages viewed, features used, time spent, click patterns
- Device Information: IP address, browser type, operating system, device identifiers
- Cookies: Session cookies for authentication and preference storage
- Log Data: Server logs, error logs, access logs
2. How We Use Your Information
We use collected information for:
| Purpose | Description |
|---|---|
| Service Delivery | Providing core functionality: signal parsing, trade execution, analytics dashboards |
| Account Management | Creating and maintaining your account, processing subscriptions and billing |
| Customer Support | Responding to inquiries, troubleshooting issues, providing technical assistance |
| Analytics & Improvement | Analyzing anonymized trading data to improve AI algorithms and mltiplAI statistics |
| Marketing Communications | Sending product updates, feature announcements, promotional offers (you can opt out) |
| Security & Fraud Prevention | Detecting unauthorized access, preventing abuse, maintaining system security |
| Legal Compliance | Complying with legal obligations, responding to lawful requests, enforcing Terms of Service |
3. How We Share Your Information
3.1 We DO Share With:
- Service Providers: Third parties that help us operate the Service (payment processors, hosting providers, analytics tools)
- MetaAPI: Your MetaAPI credentials are transmitted to MetaAPI.cloud to execute trades on your behalf
- Telegram: Your Telegram session data is used to monitor channels you authorize
- Legal Authorities: When required by law, subpoena, court order, or to protect our rights
3.2 We DO NOT:
- Sell your personal information to third parties
- Share your individual trading performance publicly
- Provide your email or contact information to marketers
- Disclose personally identifiable trading data in mltiplAI analytics
3.3 Aggregated & Anonymized Data
We may publicly share aggregated, anonymized statistics that cannot be traced back to individual users. For example: "Telegram Channel X has processed 50,000 signals with a 62% win rate across 3,500 users."
4. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: All data transmitted between your device and our servers uses TLS/SSL encryption
- Secure Storage: Sensitive data is encrypted at rest using AES-256 encryption
- Access Controls: Limited employee access to personal data on a need-to-know basis
- Infrastructure Security: Cloud hosting with AWS, regular security audits and updates
- Payment Security: PCI-DSS compliant payment processing (we do not store credit card numbers)
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
5. Data Retention
We retain your data for:
- Account Data: As long as your account is active, plus 90 days after cancellation
- Trading Data: Indefinitely for analytics purposes (anonymized after account deletion)
- Billing Records: 7 years for tax and accounting compliance
- Support Communications: Up to 3 years for quality assurance
- Server Logs: 90 days for troubleshooting and security purposes
Upon account deletion: Your personal identifying information is removed from active systems within 90 days. However, anonymized trading data may be retained indefinitely for analytics and research purposes.
6. Your Privacy Rights
6.1 Access & Portability
You have the right to request a copy of your personal data. Contact privacy@telegramfxcopier.io to request a data export.
6.2 Correction
You can update your account information directly through your account dashboard or by contacting support.
6.3 Deletion
You can request account deletion by contacting privacy@telegramfxcopier.io. Note that anonymized trading data may be retained for analytics purposes.
6.4 Marketing Opt-Out
You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email or by contacting unsubscribe@telegramfxcopier.io.
6.5 California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know whether personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to deletion of personal information
- Right to non-discrimination for exercising privacy rights
We do not sell personal information. To exercise CCPA rights, contact privacy@telegramfxcopier.io.
6.6 European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restriction of processing
- Right to data portability
- Right to object to processing
To exercise GDPR rights, contact privacy@telegramfxcopier.io. You also have the right to lodge a complaint with your local data protection authority.
7. Cookies & Tracking Technologies
We use cookies and similar technologies for:
- Essential Cookies: Required for authentication and core functionality (cannot be disabled)
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Understand how users interact with the Service (Google Analytics, Mixpanel)
- Marketing Cookies: Track campaign effectiveness and conversions
You can control cookies through your browser settings. Disabling cookies may affect Service functionality. We do not use third-party advertising cookies.
8. Third-Party Services
Our Service integrates with third-party providers:
- MetaAPI: Cloud trading execution platform - Privacy Policy
- Telegram: Messaging platform for signal monitoring - Privacy Policy
- Paypal: Payment processing - Privacy Policy
- AWS: Cloud infrastructure - Privacy Policy
These third parties have their own privacy policies. We are not responsible for their data practices. Review their policies before using the Service.
9. Children's Privacy
Our Service is NOT intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a minor has provided personal information, we will delete it immediately. If you believe a minor has used our Service, contact privacy@telegramfxcopier.io.
10. International Data Transfers
Your information may be transferred to and processed in the United States and other countries where our service providers operate. These countries may have different data protection laws than your country of residence.
By using the Service, you consent to the transfer of your information to the United States and other jurisdictions. We take steps to ensure adequate protection of your data in accordance with this Privacy Policy.
11. Data Breach Notification
In the event of a data breach that affects your personal information, we will notify you via email within 72 hours of discovering the breach. The notification will include:
- Nature of the breach and data affected
- Likely consequences of the breach
- Measures taken to address the breach
- Recommended actions you should take
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification to your registered email address
- Displaying a prominent notice in the Service interface
Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.
13. Contact Us
For questions or concerns about this Privacy Policy or our data practices, contact:
MD Brands LLC - Privacy Team
Chicago, Illinois
Email: privacy@telegramfxcopier.io
General Support: contact@telegramfxcopier.io
This Privacy Policy was last updated on February 26, 2026. By using TelegramFX Copier, you acknowledge that you have read and understood this Privacy Policy.